Refund Policy

This policy applies to purchases from Filmroom, registered under 5478241270042 at 6-6-2 西新宿 6-6-2 2, 160-0023 Tokyo, Japan.

This refund policy applies to Filmroom and its published services, ensuring clarity and fairness for all reservations.

Eligibility for Refunds

Refunds are available for reservations made through Filmroom for our private cinema services. Eligibility is subject to the terms outlined in this policy.

Exclusions from Refunds

Refunds do not apply to any additional services or products purchased alongside the reservation. This includes catering or equipment rentals.

How to Request a Refund

To request a refund, please contact our support team with your reservation details and reason for the request. We will guide you through the process.

Refund Processing Time

Refund requests will be processed within 7-10 business days after approval. The refund will be issued to the original payment method.

Cancellation Policy

Cancellations must be made at least 48 hours before the scheduled event to qualify for a refund. Late cancellations will not be eligible for reimbursement.